Return & Exchange Policy
Return policy
Return Conditions
You can return your order within 14 days after receiving it without giving any reason.
Products to be returned must be unused, in their original packaging and in resalable condition.
Return Process
Submit your return request by email to [info@asbambalaj.com] or fill out the "Return Request" form on our website.
After receiving return approval, send your product back to us free of charge via our contracted cargo company.
After the product reaches us, your return will be evaluated and approved within 7 business days.
The refund amount will be deposited into your account within 3-5 business days using the method you used for payment (credit card/bank transfer).
Cases Where Returns Are Not Accepted
Used, damaged or missing original packaging products are not eligible for return.
Specially produced or personalized products cannot be returned.
Change Policy
Conditions of Change
You can make your product exchange requests within 14 days after receiving your order.
The product to be exchanged must be unused, in its original packaging and complete.
The Process of Change
Send your exchange request to [info@asbambalaj.com] or fill out the "Exchange Request" form.
Send the product to us free of charge with our contracted cargo company.
After the product you want to exchange reaches us, it will be checked and approved within 3 business days.
Your exchange product, which is in stock, will be shipped within 5 business days.
Situations Where Change Is Not Accepted
Used, damaged or missing original packaging products cannot be exchanged.
There is no right to change for discounted or promotional products.
Note: If you have any questions about our shipping, returns and exchange processes, you can contact our customer service team at [info@asbambalaj.com] or +90 532 208 2 819.